Position : Customer Service Representative (At Home)

Pay: To be Discussed

Part Time or Full Time: Part Time

Permanent or Seasonal: Permanent

Hours per Week:  15 - 30

Paid Lunch: To Be Discussed

Description:


This is a work from home position. All the duties required in the office will be done from your home during business hours. This position is mainly for people trying to re enter the workforce due to but not limited to major health issues, mothers with kids going into school etc.

Inbound call center representatives work in order to support and cater superior service via emails, phone and faxes as a receiver. They perform myriad job tasks:

Handle clients' complaints, questions and inquiries concerning billing, products, equipment, claims, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call

Deal with business transactions associated with new customer account activation on the terminal of the computer

Provide alternative solutions with an aim to retain the customer's business

Make financial decisions in order to manage customer accounts and collect or protect revenues

Communicate and confer with customers by using various web based tools

Work in single or multiple skill sets or queues over different channels of customer contact

Use mechanized systems to handle customer request and organize as well as complete service orders

Keep track of the improvement in the customer retention through programs and provided services

Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients

Stay updated with the knowledge of each service, product and promotion




Requirements:




Must be a people person

strong verbal and written skills

Fluent English

Bilingual a plus

Must be able to type a minimum 60 words a minute.

Stable High speed Internet minimum 50mbps download and  5 mbps upload (all other equipment is provided)



To Apply send resume to

employment@fasttracklawncare.com

Or fill out our online application by clicking the apply now button below